The use of information technologies in order to (a) enhance the access to and the delivery of Government information and services to the public and (b) to improve the effectiveness, efficiency and/or the quality of Government operations
The transformation of internal and external business processes toward customer-centricity based upon service delivery opportunities offered by new communication technologies (such as web-based technologies) to better fulfill the purposes of government to provide efficiency and effectiveness as well as fairness and equitability
Delivering local government service through electronic means Electronic means include telephone and fax, and increasingly the internet (whether accessed through a PC, digital TV, phone or other device) Electronic access may be direct, or mediated through call centres or front offices in which the operator has access to information electronically and can seek information or complete transactions on behalf of members of the public who prefer to conduct business face to face or by telephone
The use of information technologies in order to a) enhance the access to and the delivery of Government information and services to the public and b) to improve the effectiveness, efficiency and/or the quality of Government operations