{i} official name of the army belonging to southern Lebanon (especially with reference to a region which borders the northern part of Israel)
Second Language Acquisition Socrates: Community action programme in the field of education Studentship: Studying abroad in a foreign university or educational institution
Software contract stipulating levels of support and performance, including penalties for non-compliance
Special Libraries Association; a professional association of librarians who work in special libraries such as businesses, hospitals, law offices
This is an abbreviatoin for Second Language Acquistion and is normally used to refer to research and theory related to the learning of second and foreign languages
Service Level Agreement An agreement that defines the precise level of service to be provided
Service Level Agreement A term commonly used within the IT industry to refer to the service standards which a service provider agrees to deliver to a user Initially used in contractual arrangements with third parties but now commonly used as an internal agreement within organisations
Service Level Agreement Service-Level Agreements (SLAs) are negotiated contracts between VPN providers and their subscribers An SLA defines the criteria for the specific services that the subscriber expects the provider to deliver The SLA is the only binding mechanism at the subscriber's disposal to ensure that the VPN provider delivers the services as agreed
The objectives committed to a merchant by the merchant account provider for delivery of services
Refers to the Service Level Agreement (SLA) between the property Owner and SynchroSERV
Service Level Agreement - A contract between the provider and the user that specifies the level of service that is expected during its term SLAs are used by vendors and customers, as well as internally by IT shops and their end users They can specify bandwidth availability, response times for routine and ad hoc queries and response time for problem resolution (network down, machine failure, etc ) SLAs can be very general or extremely detailed, including the steps taken in the event of a failure For example, if the problem persists after 30 minutes, a supervisor is notified; after one hour, the account representative is contacted
Contractual agreement between a service provider and their customer stipulating the minimum standards of service For example, managed hosting providers usually stipulate a guaranteed network availability (such as 99 9% uptime) and the corresponding penalties when the guarantee is not met
An agreement that sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems and the metrics by which the effectiveness of the process is monitored and approved